Your Visit

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  • Getting Here
  • Customer Services
  • Lost Property

It might be in the heart of Peterborough city centre, but Queensgate is really easy to get to by car. The shopping mall is conveniently placed at the centre of a number of major road networks, with four dedicated car parks containing over 2,300 parking spaces. Simply enter our postcode, PE1 1NT, into your SatNav and let your car do the rest.

Just like the shopping centre, the bus station is right in the heart of Peterborough - in fact, it's just an escalator away from the lower arcade. There's also a lift available for those with mobility issues. To find out more information about services to and from Peterborough, contact the local public transport information line by calling 0870 608 2608.

The main train station serving Peterborough is just a short 5 minute walk from Queensgate, over a handy footbridge. Here, there are services from East Coast, First Capital Connect, East Midlands Trains, and Cross Country Trains, with routes to destinations all over the country. Whether you're coming from Scotland or Stevenage, there's a train ready to take you to our stores.

For any enquiries, please visit our customer service desk on the upper ground floor, tucked away between John Lewis and O2. Alternatively, feel free to contact us on 01733 311 666, or email us at [email protected]

If you lose something when you're at Queensgate, you can contact our Management Office by phone on 01733 311 666 (then press option 3) or by email at [email protected] Contact the stores you visited too, as some of them also hold lost property. You can normally only claim items during office hours. We only hold the items we find for six weeks, and perishable items are kept for one day. If you lose your bank or credit cards, first contact your bank to the cancel cards, then let the police know.

With four dedicated car parking sites, there's no shortage of space here at Queensgate. All of our carparks are open at least 7:30am until 7pm (except on Sundays, when they open at 9am), and for late night shopping the Yellow (Perkins) car park is open until 11.30pm. With prices starting from £2 for up to 2 hours, and free parking after 5:30pm on Thursdays and Fridays, there's no reason not to pop down. There are a number of different payment options available in our car parks. These include the traditional means of payment wherein customers take a ticket and pay on the pay on foot machines, and the new "Tap and Go" system which enables you to tap in and out with your contactless debit or credit card directly at the barrier on arrival and exit. With four dedicated car parking sites, there’s no shortage of spaces here at Queensgate. We have 2,268 spaces available in our car parks, including disabled, parent and child and Electric Vehicle charging bays. For full details, opening hours and payment options, please click here

To book, simply call the local Shopmobility office on 01733 313133. Just bring two forms of ID with you, showing your current name and address, like a driving licence, bus pass, Blue badge, passport, utility bill. We will give you training on the use of the vehicle you require and make sure that you feel confident on its use before we allow you out on it. If you need any extra features or fittings on your chair, such as straps, cushions or shopping bags, just ask and we will try to help.

Following the continued development of the COVID-19 (coronavirus) situation, and in line with government advice, essential goods and services at Queensgate Shopping Centre remain open, including Boots and M&S Foodhall. 

All other stores currently remain closed. The health of our retailers, centre teams and visitors is paramount and we are working hard to ensure people are being supported wherever possible. 

We thank you for your patience and understanding during this challenging time. We will keep our customers updated of developments via our various digital communication channels.

Click here for more info.