Here at Queensgate, we are committed to the health, safety and welfare of our customers.

Since reopening additional health and safety measures have been implemented to ensure a safe shopping environment, including enhanced daily cleaning schedules, with a focus on touchpoints throughout the mall, such as handrails and door handles. On entry and exit, hand sanitisers have also been installed with handwashing instructions.

Throughout the mall, two-metre indictors are presented on the floor and visitors are being asked to ‘stay-to-the-left’ and use our new one-way system. Information signs are also present throughout the centre giving advice, such as using escalators and customers lifts.

All Queensgate staff wear facial coverings, and as per government guidance it is mandatory for those over 11 years old and who are able to wear a face mask or face covering in shops to do so. This will apply in Queensgate Shopping Centre and its retailers. Face masks can be purchased from retailers including Boots, Damage Society, Elsa Rose, Style and our PPE vending machine in the bus station.

Please stay safe and respect others #coveruppeterborough

Opening Times

We want everyone to have a safe and enjoyable experience so suggest those who prefer a quieter, more leisurely shop avoid our peak shopping times, and instead visit us before midday or after 3pm, Thursday – Sunday. Alternatively, Queensgate will be open during the following times, however, please note that individual opening times will vary:

Monday to Saturday 10.00am to 5.00pm

Sunday 10.30am to 4.30pm

Most of the centres retailers are now open but please see below for a list of retailers who are due to open very soon:

Virgin Holidays

Soul Happy (Westgate Arcade)


Grasmere Farm (Westgate Arcade)

Little Miracles

When Polly Met Fergie and The Dog House Cocktail Bar (Westgate Arcade)