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Job Vacancy

Assistant Manager – Full Time (FatFace)

As an Assistant Manager at FatFace Retail, you play a pivotal role in the day-to-day operations of the store, supporting the Store Manager in various critical functions. FatFace is renowned for its clothing and lifestyle brand, and your role is instrumental in upholding the brand's reputation for quality, customer service, and operational excellence.

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Job Detail

Key responsibilities

  • Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times
  • Drive and role model customer service standards to exceed customer expectations
  • Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew
  • Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets
  • To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity
  • To use effective planning and organisational skills to successfully implement the retail plan
  • Communicating and liaising with Head Office to influence and maximise the stock package where appropriate
  • To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive)
  • To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves
  • To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements
  • Ensure GDPR procedures are adhered to at all times to maintain confidentiality
  • In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.


  • Management experience beneficial
  • Excellent customer service standards focussing on customer needs and satisfaction
  • Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
  • Proactively offer alternative ways for customers to buy across all of our channels
  • Ensure all crew are equipped with product training and are aware of our multichannel proposition
  • Championing the FatFace vision and values in store to keep the customer at the heart of all decision making
  • Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential
  • Use of local knowledge and creativity to maximise sales opportunities that are unique to your market
  • Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity
  • Organisational and time keeping

Key Details

  • Position Assistant Manager
  • Contract Full Time
  • Experience Retail
  • Closing date 31 October 2023
  • Location Queensgate, Peterborough

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