Job Detail

Key responsibilities

• Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times
• Drive and role model customer service standards to exceed customer expectations
• Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew
• Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets
• To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity
• To use effective planning and organisational skills to successfully implement the retail plan
• Communicating and liaising with Head Office to influence and maximise the stock package where appropriate
• To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive)
• To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves
• To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements
• Ensure GDPR procedures are adhered to at all times to maintain confidentiality
• In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.

Skills/Experience

• Management experience beneficial
• Excellent customer service standards focussing on customer needs and satisfaction
• Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
• Proactively offer alternative ways for customers to buy across all of our channels
• Ensure all crew are equipped with product training and are aware of our multichannel proposition
• Championing the FatFace vision and values in store to keep the customer at the heart of all decision making
• Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential
• Use of local knowledge and creativity to maximise sales opportunities that are unique to your market
• Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity
• Organisational and time keeping