Gift Cards

Our Gift Card has Changed.

Following a nationwide change in the demand for retail gift cards and in line with other major shopping centres across the UK, Queensgate Shopping Centre will no longer be selling its Queensgate Gift Card from 01 December 2021.

We would like to reassure our customers that existing Queensgate Gift Cards purchased on or before 30 November 2021 will continue to be valid 12 months from the purchase date. The staff at the information desk will be more than happy to answer customer queries, such as confirming the balance on the card as well as the expiry date.

We would also like to remind our shoppers that the majority of Queensgate’s retailers will continue to provide their own Gift Cards and therefore encourage our shoppers to enquire directly with them. Apologies for any inconvenience caused.


How can I check the balance/expiry date on my gift card?

Balances and expiry dates can be checked by clicking here, or by visiting our information desk on the upper mall outside O2. All you need is your card number.

Am I able to extend my gift card if it is due to expire?

For a period of ninety days from Your Gift Card’s expiry date, you have the option to request that any balance which remained at the time of expiry be restored, subject to the payment of a fee of £9.95, (for UK Gift Cards). If you do elect to request restoration and make payment of the applicable fee, your Gift Card balance will be restored and will remain valid for a period of ninety days from the date upon which you requested restoration. You can contact customer services in the following ways:

  • Calling 0844 77 44 277 (Calls will be charged at 5p per minute. Please be advised there may be additional access charges from your service provider)
  • Writing to Customer Services, Flex-e-card Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE;
  • Email:

Customer Services are available from 9:00AM to 10:00PM Monday to Friday, 9:00AM to 10:00PM on Saturdays and 10:00AM to 6:00PM on Sundays. (Times are shown in Greenwich Mean Time).

Where can I spend my Gift card to use the balance up?

Gift Cards can be spent in all stores in Queensgate with the exception of Millies Cookies, Sky, O2, EE and Supercuts.

Where can I purchase an alternative gift card in the centre?

Many of our retailers sell their own gift cards as well as some selling a variety of third party options. Check with the store you are interested in.

For full Gift Card Terms and Conditions, click here.