Centre Facilities

Toilets are located at:

  • Car Park Level 1
  • Bus Station
  • M&S
  • John Lewis & Partners
  • McDonalds
  • Boots
  • Burger King

Disabled access is also available in all of the above locations.

Facilities are located at:

  • Car Park Level 1
  • M&S
  • John Lewis & Partners
  • McDonalds
  • Little Miracles

Enjoy free Wi-Fi at Queensgate. Just select The Cloud from the network list in your phone, laptop or tablet settings, and follow the simple on-screen instructions to register. Then you’re free to browse the web as you browse all of our fantastic stores!

We recommend downloading the free Fastconnect app for a seamless, uninterrupted connection. It’s available for both iOS and Android devices through the following links:

Download Fastconnect for iPhone here

Download Fastconnect for Android here

To give our visitors a stress free shopping experience within our centre, Queensgate provides a phone charging facility, ideal for when your battery goes flat at the most inconvenient of times.

Our ChargeBox station allows you to charge your phones for free and safely, whilst enjoying 30 minutes extra shopping time!
Our ChargeBox station is easy to use with instructions displayed on an interactive touch screen; simply plug in, lock and go – it’s as easy as that.

Located in the vending hub on the Upper Mall (near our car park lifts, cash machines and Millies Cookies) and by the Queen Street exit near Primark.

We have dedicated parent and baby facilities located at Car Park Level 1 which are regularly maintained and cleaned to provide our customers with children comfort and privacy. To assist in taking care of your little ones you will find a chair for feeding, a child’s chair, baby change unit, bottle warmer and microwave.

Alternative facilities are located in the following stores:

  • M&S
  • John Lewis & Partners
  • McDonalds

Queensgate Shopping Centre welcomes breastfeeding throughout the centre.

ICC is passionate about Car Cleaning and aims to exceed its customers’ expectations at all times.

With over 20 years of experience in the Car Wash & Valeting business, we are acutely aware or our corporate responsibility to the environment, as such we use environmentally friendly car detergents and washing materials.

Whether it’s a simple car wash or a complete valet service, ICC customers are assured of the highest level of service.

Drop in to our valeting centres (located in the Red Car park) and discover the difference.

To view our price menu, please click here.

If you lose something when you’re at Queensgate, contact our Management Office which keeps details of lost and found items.

Contact the stores you visited too, as some of them also hold lost property.

You can contact our Management Office by phone on 01733 311666 (then press option 3) or by email at [email protected]

You can normally only claim items during office hours. We only hold the items we find for six weeks, and perishable items are kept for one day.

If you lose your bank or credit cards, first contact your bank to the cancel cards, then let the police know.

Shopmobility will re-open for the hire of scooters and wheelchairs on Thursday 2nd July and will be open 10am – 3pm, Mondays, Tuesdays and Thursdays. Pre booking is essential to ensure that the appropriate health and safety adjustments can be adhered too at all times and all users will be required to wear gloves and a mask to use the service. To pre book or for further information, please call them directly on 01733 265551. You can find Shopmobility on the 11th floor of our Green car park and please note that social distancing is in place on this level for your safety.

Weekdays 10am to 4.30pm

Saturdays 9am to 4.30pm

Sundays and Bank Holidays CLOSED

All vehicles must be returned by 4.45pm. Vehicle hire won’t be permitted after 4pm.

Christmas Opening Times

Shopmobility will be open as normal throughout December excluding Christmas Eve and New Year’s Eve.

Opening hours for Christmas Eve and New Year’s Eve will be 9am -1pm.

Shopmobility will be closed on Christmas Day and Boxing Day.

Our Shopmobility office is on Level 11 of the Green car park and is easy to get to. The best places to park are:

  • Blue (Cavell) Level 5
  • Red (Royce) Levels 5 and 11
  • Green (Clare) Levels 5 and 11

There are spaces for blue badge holders and lift access on all of these levels. We’d recommend avoiding parking in Yellow (Perkins) as you’ll need to use a footbridge to get to Queensgate.

Most local taxi companies will park and accompany you to the Shopmobility office. Just ask for help when you book your taxi.

Peterborough’s main bus station is between our car parks and the shopping centre itself. To get to our Shopmobility office from the bus station, take the escalators or lift up in to the centre, then take one of the car park lifts to Level 11. Because this involves a short walk, please call our office and we’ll arrange to meet you at the bus station.

Our Shopmobility service relies on volunteers – and if you’d like to help in any way, we’d love to hear from you. Please call our Shopmobility coordinator on 01733 313 133.

If you can’t use public transport, you can come straight to Queensgate with the help of Peterborough City Council’s Community Link’s door-to-door service.

For bookings and more information, please contact 01733 317460 or email: [email protected]

There are six electric vehicle (EV) car charging points, located in the Green car park. We also have EV charging bays in the blue car park. The charging stations are free to use. Designed to be easy to use, the charging points allow green-minded shoppers to plug their vehicles in to recharge, leaving them free to shop.

Simply enter the Green car park as normal and park in one of the dedicated EV charging bays, which can be found on level three.

Plug your car into one of the six available chargers, type 2 socket European Standard 7 pins – each outlet is single phase 32A fast charging, and follow the instructions given, activating the charge from the Evolt Multipoint terminal.

Once ready to leave the shopping centre, shoppers just pay for their parking and disconnect from the term

Following the government’s announcement of a national lockdown from November 5 to December 2, stores and restaurants at Queensgate will be partially closed.  Essential retailers, stores operating click and collect, and restaurants offering takeaways and deliveries will continue to operate under government guidelines.  Please see opening times below, however we recommend to check with individual retailers and restaurants as these reported hours may vary. For more information please click here.