queensgate-peterborough-logo

Shop Mobility

History of how Shopmobility Began

The first idea for a Shopmobility scheme came from three men who were active in Peterborough Disabled Drivers Club. They were strong campaigners trying to improve conditions for other disabled people.

When the trio heard about a proposed large pedestrianised shopping development for Peterborough City Centre they realised that this would become a no-go area for all with mobility difficulties unless some form of wheelchair transport was made available on site.

At the same time in Milton Keynes planners were also trying to find their way around a similar problem. So, when Milton Keynes Shopping Centre heard of Peterborough’s idea, they visited Peterborough to obtain more details and were able to open a service before Peterborough, due to the fact their centre opened first.

Shopmobility is a response to the changing environment. The success of Milton Keynes and Peterborough encouraged other towns to open similar schemes. Thus giving independence, dignity and freedom to all with a limited mobility whether through disability, illness, age or temporary disability.

There are now Shopmobility schemes throughout the World, so Peterborough Shopmobility Queensgate can be proud of being a Flag Ship scheme for Shopmobility.

How to book
To book, simply call the local Shopmobility office on 01733 313133. Just bring two forms of ID with you, showing your current name and address, like a driving licence, bus pass, Blue badge, passport, utility bill. We will give you training on the use of the vehicle you require and make sure that you feel confident on its use before we allow you out on it. If you need any extra features or fittings on your chair, such as straps, cushions or shopping bags, just ask and we will try to help.

Our Shopmobility service relies on volunteers to keep the service running and if you are interested in anyway in helping to maintain the service in the future, whether by volunteering, donating, sponsoring or just using the service then please call our Shopmobility coordinator on 01733 313133 or 01733 265551

We want shopping at Queensgate to be a pleasure not a hurdle. Wheelchairs, powered chairs and electric scooters are available to help you get around the Shopping Centre and our City.

Peterborough Shopmobility is hosted by Disability Peterborough (Registered Charity Number 1089250). As from 1st January 2016 there will be a £10 annual administration fee when you become a member of Shopmobility, which will allow you free use of the vehicles throughout the remainder of the year. The membership runs from January to the end of December. A Daily Membership is available at a cost of £5 for people using the service on a 'one-off' basis. 

Shopmobility Opening Times

Weekdays 10am to 4.30pm

Saturdays 9am to 4.30pm

Sundays and Bank Holidays CLOSED

Shopmobility - Arriving By Car

Our Shopmobility office is on Level 11 and is easy to get to. The best places to park are:

  • Blue (Cavell) Level 5
  • Red (Royce) Levels 5 and 11
  • Green (Clare) Levels 5 and 11

There are spaces for blue badge holders and lift access on all of these levels. We'd recommend avoiding parking in Yellow (Perkins) as you'll need to use a footbridge to get to Queensgate.

Shopmobility - Arriving By Taxi

Most local taxi companies will park and accompany you to the Shopmobility office. Just ask for help when you book your taxi.

Shopmobility - Arriving By Bus

Peterborough's main bus station is between our car parks and the shopping centre itself. To get to our Shopmobility office from the bus station, take the escalators or lift up in to the centre, then take one of the car park lifts to Level 11. Because this involves a short walk, please call our office and we'll arrange to meet you at the bus station.

Shopmobility Volunteers

Our Shopmobility service relies on volunteers - and if you'd like to help in any way, we'd love to hear from you. Please call our Shopmobility coordinator on 01733 313 133.

Door-To-Door Transport

If you can't use public transport, you can come straight to Queensgate with the help of Peterborough City Council’s Community Link's door-to-door service.

For bookings and more information, please contact 01733 317460 or email: [email protected]