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Queensgate Shopping Centre



Specifications, requirements and experience:



•        Direct support to Senior Management Team (SMT)

•        Admin support for Management Team where required

•        Time Management - Ability to manage time well and be self-motivated, without direct supervision

•        Communication - Able to provide ongoing input to all teams through thoughtful and detailed information

•        Teamwork - Able to work in a team atmosphere, providing support to other departments as necessary

•        Organisation - Ability to maintain an organised workspace/office

•        Customer Service - Has the interpersonal skills to provide good service to customers, contractors, vendors, and clients.  Has friendly and helpful attitude

•        Hands-on Network Administration & Desktop Support

•        Experience of supporting mobile push e-mail systems (preferably Exchange Active Sync) and Outlook Web Access

•        Experience of administration and support of WINDOWS 2003/2008/2012 Server & Windows XP Pro/Windows 10

•        Experience of administration and support of Exchange Server 2008/2010

•        Experience of Desktop Support of MS Office 365

•        Self-driven

•        Excellent verbal and written communication skills

•        Team player

•        Excellent time management skills

•        Strategic planning ability

•        Flexible

•        Approachable, friendly nature

•        Able to use own initiative

•        Self-motivated

•        Professional outlook

•        Strong customer focus

•        Able to manage performance



Desirable experience:



•        Experience of network management/support within a retail environment

•        Knowledge of Cisco Networking- Routers /Switches /Firewall and general networking

•        IT related qualification MCP/MCSA/CCNA or similar



Job description:



•        In conjunction with IT Support Partners;

•        Assist in maintaining a high level of support required for the business-critical network infrastructure including out of hours when required

•        Administration of the infrastructure, support for application, network and desktop services including Installation, configurations, maintenance, troubleshooting, fault-finding and server administration in accordance with Client policies and processes.

•        Assist in the implementing of new software and hardware in line with project deliverables to ensure compatibility with existing installed technologies

•        Perform software and firmware updates on all technology platforms. 

•        Ownership of licensing audits and updates as well as general desktop housekeeping

•        Ownership of general day to day server support and maintenance

•        Administer users on 3rd party standalone systems: Footfall, DSA, BMS, TDSI, The Cloud, Path Intelligence, Video Conferencing, Car Park Signage

•        Support, training and maintenance on Cisco IP telephony systems to ensure they are fully operational and maintained in line with company policies and procedures

•        Crisis management support in line with contingency plans

•        Keep up to date and perform software and hardware upgrades as appropriate

•        Maintain users’ awareness of and adherence to usage policies

•        To maintain antivirus protection procedures and updates and to be responsible for network security measures

•        Provide IT support to onsite teams where necessary

•        Support client and centre teams in developing a consistent approach across the portfolio and ensuring best practice

•        Manage support partners to ensure response of maintenance issues are handled in an efficient manner.

•        Attend daily business progress meetings and team meetings when required.

•        Provide training to new and existing users on technologies specified

•        Provide a focal point for contractors, suppliers, customers and employees for any systems enquiries and training.

•        Adhere to all Corporate Policies and Procedures

•        Attend Portfolio / Client meetings when required

•        Liaising with Technical Director regarding any site required IT projects

•        Establish ways of operating more efficiently whilst maintaining / enhancing services

•        Ownership of the technical support of the day to day running of all of Queensgate software, hardware and communications systems

•        Administration of Cloud Back-up Reports – raising with IT Support Partner where failures have occurred

•        General day to day email systems administration and support

•        General desktop housekeeping procedure, administration and end user training

•        Support for applications and desktop services

To apply, please email you CV to [email protected]