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FAQ

Where are the toilets located?

Public toilets, disabled toilets and baby change facilities are located on Level 1. More toilet facilities can be found in John Lewis, Marks and Spencer, BHS, McDonalds and the Bus Station.

Where are cash points located?

We have cash points located at the following points:

  • Next to BHS
  • By the bus station escalators
  • In Marks and Spencer on the ground floor

Are there places to eat and drink?

Queensgate offer a range of food and drink outlets. For more information click here.

What time do your car parks open and close?

For more information on our car parks please click here.

Which stores accept the Queensgate gift card?

The following stores do not accept the Queensgate gift card: Thomas Cook,o2, Millie's Cookies, Sky and Supercuts.

What should I do if I think I've lost something on site?

For more information on what to do if you've lost something please click here.

Do you hold events at the centre?

We hold events throughout the year at Queensgate. For more information on events click here.

Do you have WiFi at the centre?

You can connect to the Queensgate WiFi through The Cloud and by following the on screen instructions.

Do you have shopmobility services?

Shopmobility services can be found on Level 11. For more information on shopmobility services please click here.

Do you have any job vacancies?

All job vacancies can be found here. You can also enquire at the Information Desk.

Parent & Baby Changing Facilities

Facilities are located at:

  • Car Park Level 1
  • BHS
  • M&S
  • John Lewis
  • McDonalds
OPENING HOURS
Monday 9am – 5.30pm
Tuesday 9am – 5.30pm
Wednesday 9am – 5.30pm
Thursday 9am – 8pm
Friday 9am – 8pm
Saturday 9am – 6pm
Sunday 10:30am – 4:30pm
Bank Holidays 10am – 5:30pm

Seasonal opening and individual store hours may vary.

Don’t forget that parking is FREE on Thursdays and Fridays from 5.30pm in our Blue, Green and Red car parks.