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Facilities

Toilets

Toilets are located at:

  • Car Park Level 1
  • Bus Station
  • M&S
  • John Lewis
  • McDonalds
  • Boots
  • Pret
  • Costa
  • Carluccios
  • Burger King

Disabled access is also available in all of the above locations.

Parent & Baby Changing Facilities

Facilities are located at:

  • Car Park Level 1
  • M&S
  • John Lewis
  • McDonalds

ChargeBox

To give our visitors a stress free shopping experience within our centre, Queensgate provides a phone charging facility, ideal for when your battery goes flat at the most inconvenient of times.

Our ChargeBox station allows you to charge your phones for free and safely, whilst enjoying 30 minutes extra shopping time!
Our ChargeBox station is easy to use with instructions displayed on an interactive touch screen; simply plug in, lock and go - it's as easy as that.

Located in the vending hub on the Upper Mall (near our car park lifts, cash machines and Millies Cookies).

Parent & Baby Facilities

We have dedicated parent and baby facilities located at Car Park Level 1 which are regularly maintained and cleaned to provide our customers with children comfort and privacy. To assist in taking care of your little ones you will find a chair for feeding, a child’s chair, baby change unit, bottle warmer and microwave.

Alternative facilities are located in the following stores:

  • M&S
  • John Lewis
  • McDonalds
Queensgate Shopping Centre welcomes breastfeeding throughout the centre.

Child Safe

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At Queensgate Shopping Centre, we pride ourselves on creating a safe and friendly environment for all of our customers to enjoy. That is why we have become part of the nationwide “Child Safe” partnership, a Safer Shopping Scheme designed to quickly re-unite a lost child with their family members as quickly as possible.

How it works

Collect a free wristband from our Information Desk, located on the Upper Mall opposite John Lewis. Simply fill in the details, including name and contact numbers, and secure it to your child’s wrist. This is so a parent or guardian can easily be contacted when their lost child is found.

In the unfortunate event that your child does go missing find a member of security or call the dedicated hotline number displayed on the posters around the centre and on our website. This will put you in touch with our security team who can put out an immediate alert to all retailers and centre staff.

For further information, including advice for parents, visit our Information Desk or www.childsafezones.co.uk.

Lost Property

If you lose something when you're at Queensgate, contact our Management Office which keeps details of lost and found items.

Contact the stores you visited too, as some of them also hold lost property.

You can contact our Management Office by phone on 01733 311666 (then press option 3) or by email at [email protected]

You can normally only claim items during office hours. We only hold the items we find for six weeks, and perishable items are kept for one day.

If you lose your bank or credit cards, first contact your bank to the cancel cards, then let the police know.

Shopmobility

History of how Shopmobility Began

The first idea for a Shopmobility scheme came from three men who were active in Peterborough Disabled Drivers Club. They were strong campaigners trying to improve conditions for other disabled people.

When the trio heard about a proposed large pedestrianised shopping development for Peterborough City Centre they realised that this would become a no-go area for all with mobility difficulties unless some form of wheelchair transport was made available on site.

At the same time in Milton Keynes planners were also trying to find their way around a similar problem. So, when Milton Keynes Shopping Centre heard of Peterborough’s idea, they visited Peterborough to obtain more details and were able to open a service before Peterborough, due to the fact their centre opened first.

Shopmobility is a response to the changing environment. The success of Milton Keynes and Peterborough encouraged other towns to open similar schemes. Thus giving independence, dignity and freedom to all with a limited mobility whether through disability, illness, age or temporary disability.

There are now Shopmobility schemes throughout the World, so Peterborough Shopmobility Queensgate can be proud of being a Flag Ship scheme for Shopmobility.

How to book
To book, simply call the local Shopmobility office on 01733 313133. Just bring two forms of ID with you, showing your current name and address, like a driving licence, bus pass, Blue badge, passport, utility bill. We will give you training on the use of the vehicle you require and make sure that you feel confident on its use before we allow you out on it. If you need any extra features or fittings on your chair, such as straps, cushions or shopping bags, just ask and we will try to help.

Our Shopmobility service relies on volunteers to keep the service running and if you are interested in anyway in helping to maintain the service in the future, whether by volunteering, donating, sponsoring or just using the service then please call our Shopmobility coordinator on 01733 313133 or 01733 265551

We want shopping at Queensgate to be a pleasure not a hurdle. Wheelchairs, powered chairs and electric scooters are available to help you get around the Shopping Centre and our City.

Peterborough Shopmobility is hosted by Disability Peterborough (Registered Charity Number 1089250). As from 1st January 2016 there will be a £10 annual administration fee when you become a member of Shopmobility, which will allow you free use of the vehicles throughout the remainder of the year. The membership runs from January to the end of December. A Daily Membership is available at a cost of £5 for people using the service on a 'one-off' basis. 

Shopmobility Opening Times

Weekdays 10am to 4.30pm

Saturdays 9am to 4.30pm

Sundays and Bank Holidays CLOSED

All vehicles must be returned by 4.45pm. Vehicle hire won't be permitted after 4pm. 

Shopmobility - Arriving By Car

Our Shopmobility office is on Level 11 and is easy to get to. The best places to park are:

  • Blue (Cavell) Level 5
  • Red (Royce) Levels 5 and 11
  • Green (Clare) Levels 5 and 11

There are spaces for blue badge holders and lift access on all of these levels. We'd recommend avoiding parking in Yellow (Perkins) as you'll need to use a footbridge to get to Queensgate.

Shopmobility - Arriving By Taxi

Most local taxi companies will park and accompany you to the Shopmobility office. Just ask for help when you book your taxi.

Shopmobility - Arriving By Bus

Peterborough's main bus station is between our car parks and the shopping centre itself. To get to our Shopmobility office from the bus station, take the escalators or lift up in to the centre, then take one of the car park lifts to Level 11. Because this involves a short walk, please call our office and we'll arrange to meet you at the bus station.

Shopmobility Volunteers

Our Shopmobility service relies on volunteers - and if you'd like to help in any way, we'd love to hear from you. Please call our Shopmobility coordinator on 01733 313 133.

Door-To-Door Transport

If you can't use public transport, you can come straight to Queensgate with the help of Peterborough City Council’s Community Link's door-to-door service.

For bookings and more information, please contact 01733 317460 or email: [email protected]

Electric Charging

There are six electric vehicle (EV) car charging points, located in the Green car park. The charging stations are free to use. Designed to be easy to use, the charging points allow green-minded shoppers to plug their vehicles in to recharge, leaving them free to shop.

Simply enter the Green car park as normal and park in one of the dedicated EV charging bays, which can be found on level three.

Plug your car into one of the six available chargers, type 2 socket European Standard 7 pins - each outlet is single phase 32A fast charging, and follow the instructions given, activating the charge from the Evolt Multipoint terminal.

Once ready to leave the shopping centre, shoppers just pay for their parking and disconnect from the term

OPENING HOURS
Monday 9am – 8pm
Tuesday 9am – 8pm
Wednesday 9am – 8pm
Thursday 9am – 8pm
Friday 9am – 8pm
Saturday 9am – 7pm
Sunday 10:30am – 4:30pm
Bank Holidays 10am – 5:30pm

Seasonal opening and individual store hours may vary.

Don’t forget that parking is FREE on Thursdays and Fridays from 5.30pm in our Blue, Green and Red car parks. 


GETTING HERE

Queensgate Shopping Centre,
Peterborough,
PE1 1NT
01733 311666
[email protected]