Toilets are located at:
- Car Park Level 1
- Bus Station
- John Lewis
- Burger King
Disabled access is also available in all of the above locations.
Parent & Baby Changing Facilities
Facilities are located at:
- Car Park Level 1
- John Lewis
Handy Cash - Cash Machine
Located on Upper Ground Floor opposite the escalator to the Bus Station.
Free Cash Withdrawals - Accepts all Major Debit and Credit Cards (LINK, Visa, MasterCard, American Express and Diners Club).
Please contact 0800 028 6923 if you have any problems using this ATM, the staff in this centre do not have access to this machine.
Additional Cash Machines are located:
- Outside(Lower Mall)
- Inside M&S Food Hall (Lower Mall)
Car Wash and Valeting
The Car Wash Company are market leaders in hand car wash and valeting, developing a better, cleaner, smarter and brighter way for customer’s cars to sparkle. Since 2009 their smart, eco-friendly car cleaning technology has cleaned over 500,000 cars saving around 150 million litres of water, the equivalent of 60 Olympic size swimming pools.
The Car Wash Company and their services can be found on the ground level of our Red and Blue Car Parks.
Prices start at just £7.95
Click here for full menu
Parent & Baby Facilities
We have dedicated parent and baby facilities located at Car Park Level 1 which are regularly maintained and cleaned to provide our customers with children comfort and privacy. To assist in taking care of your little ones you will find a chair for feeding, a child’s chair, baby change unit, bottle warmer and microwave.
Alternative facilities are located in the following stores:
- John Lewis
Queensgate Shopping Centre welcomes breastfeeding throughout the centre.
If you lose something when you're at Queensgate, contact our Management Office which keeps details of lost and found items.
Contact the stores you visited too, as some of them also hold lost property.
You can contact our Management Office by phone on 01733 311666 (then press option 3) or by email at [email protected]
You can normally only claim items during office hours. We only hold the items we find for six weeks, and perishable items are kept for one day.
If you lose your bank or credit cards, first contact your bank to the cancel cards, then let the police know.
History of how Shopmobility Began
The first idea for a Shopmobility scheme came from three men who were active in Peterborough Disabled Drivers Club. They were strong campaigners trying to improve conditions for other disabled people.
When the trio heard about a proposed large pedestrianised shopping development for Peterborough City Centre they realised that this would become a no-go area for all with mobility difficulties unless some form of wheelchair transport was made available on site.
At the same time in Milton Keynes planners were also trying to find their way around a similar problem. So, when Milton Keynes Shopping Centre heard of Peterborough’s idea, they visited Peterborough to obtain more details and were able to open a service before Peterborough, due to the fact their centre opened first.
Shopmobility is a response to the changing environment. The success of Milton Keynes and Peterborough encouraged other towns to open similar schemes. Thus giving independence, dignity and freedom to all with a limited mobility whether through disability, illness, age or temporary disability.
There are now Shopmobility schemes throughout the World, so Peterborough Shopmobility Queensgate can be proud of being a Flag Ship scheme for Shopmobility.
How to book
To book, simply call the local Shopmobility office on 01733 313133. Just bring two forms of ID with you, showing your current name and address, like a driving licence, bus pass, Blue badge, passport, utility bill. We will give you training on the use of the vehicle you require and make sure that you feel confident on its use before we allow you out on it. If you need any extra features or fittings on your chair, such as straps, cushions or shopping bags, just ask and we will try to help.
Our Shopmobility service relies on volunteers to keep the service running and if you are interested in anyway in helping to maintain the service in the future, whether by volunteering, donating, sponsoring or just using the service then please call our Shopmobility coordinator on 01733 313133 or 01733 265551
We want shopping at Queensgate to be a pleasure not a hurdle. Wheelchairs, powered chairs and electric scooters are available to help you get around the Shopping Centre and our City.
Peterborough Shopmobility is hosted by Disability Peterborough (Registered Charity Number 1089250). As from 1st January 2016 there will be a £10 annual administration fee when you become a member of Shopmobility, which will allow you free use of the vehicles throughout the remainder of the year. The membership runs from January to the end of December. A Daily Membership is available at a cost of £5 for people using the service on a 'one-off' basis.
Shopmobility Opening Times
Weekdays 10am to 5pm
Saturdays 9am to 5pm
Sundays and Bank Holidays CLOSED
All vehicles must be returned by 4.45pm. Vehicle hire won't be permitted after 4pm.
Shopmobility - Arriving By Car
Our Shopmobility office is on Level 11 and is easy to get to. The best places to park are:
- Blue (Cavell) Level 5
- Red (Royce) Levels 5 and 11
- Green (Clare) Levels 5 and 11
There are spaces for blue badge holders and lift access on all of these levels. We'd recommend avoiding parking in Yellow (Perkins) as you'll need to use a footbridge to get to Queensgate.
Shopmobility - Arriving By Taxi
Most local taxi companies will park and accompany you to the Shopmobility office. Just ask for help when you book your taxi.
Shopmobility - Arriving By Bus
Peterborough's main bus station is between our car parks and the shopping centre itself. To get to our Shopmobility office from the bus station, take the escalators or lift up in to the centre, then take one of the car park lifts to Level 11. Because this involves a short walk, please call our office and we'll arrange to meet you at the bus station.
Our Shopmobility service relies on volunteers - and if you'd like to help in any way, we'd love to hear from you. Please call our Shopmobility coordinator on 01733 313 133.
If you can't use public transport, you can come straight to Queensgate with the help of Peterborough City Council’s Community Link's door-to-door service.
For bookings and more information, please contact 01733 317460 or email: [email protected]
There are six electric vehicle (EV) car charging points, located in the Green car park. The charging stations are free to use. Designed to be easy to use, the charging points allow green-minded shoppers to plug their vehicles in to recharge, leaving them free to shop.
Simply enter the Green car park as normal and park in one of the dedicated EV charging bays, which can be found on level three.
Plug your car into one of the six available chargers, type 2 socket European Standard 7 pins - each outlet is single phase 32A fast charging, and follow the instructions given, activating the charge from the Evolt Multipoint terminal.
Once ready to leave the shopping centre, shoppers just pay for their parking and disconnect from the term